Terms & Conditions

Please take the time to read this document as it contains important information.

About Us

Driven Leasing & Finance Ltd T/A gap insurance for you New Horizons, Studio Way, Borehamwood, Herts. WD6 5XX, is authorised and regulated by the Financial Services Authority. Our FSA registration number is 307214. Our permitted business is advising on and arranging non-investment General Insurance contracts. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

Cooling Off Period and Cancellation

You have the right to cancel your policy during a period of 14 days either from the day of purchase of the contract or the day you received your policy documents, whichever is the later. If you wish to do so and the insurance has not yet commenced you will be entitled to a full refund of the premium paid. Alternatively, if you wish to do so and the cover has already commenced, you will be entitled to a refund, subject to a deduction for the time for which you have been covered. A refund of premium may not be given if you have made a claim under the policy or an incident has occurred which may give rise to a claim under the policy. To exercise your right to cancel, please contact Driven Leasing & Finance Ltd T/A gap insurance for you directly at the address shown above. If you do not exercise your right to cancel it will continue in force for the full term of the policy and you will be required to pay the full premium.

Payment and Documentation

The provision of insurance services is subject to the satisfactory payment of the appropriate premium. Premiums are due for payment immediately. Payments are made on line via our secure process, confirmation of receipt of payment will be sent to you via email once processed.

Your Duty to Disclose Information

It is your responsibility to provide information to Insurers when you take out your insurance policy, throughout the life of the policy, and if applicable when you renew your insurance. It is important that you ensure that all statements made on proposal forms, claim forms and other documents are full and accurate. Where statements of fact documents form the basis of your insurance contract, the information should be accurate and any errors advised to us immediately. You are responsible for checking that the policy terms and conditions meet your requirements and for notifying claims or circumstances that may give rise to a claim. To ensure full protection under your policy you should familiarise yourself with the coverage conditions and procedures relating to claims and their notification. Please note that if you fail to disclose any material information to your Insurers this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. If you are in doubt over any of the policy terms and conditions, please seek our advice promptly.

Termination of Terms

These terms of business may be varied or suspended at any time by notice in writing - any such variation will not affect any rights or obligations already accrued by either party.

Confidentiality

All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administrating your insurance. Other than this we will not disclose any information to any other parties outside our Group of Companies without your consent, unless where disclosure is required by a regulatory regime to fulfil its regulatory function, or; where we are legally obliged to do so. Customers should be aware that Insurers exchange information with each other through various databases to help check the information provided and also prevent fraudulent claims.

Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. If you have any queries in this respect, please contact us at the address shown above.

Complaints

It is our intention to provide you with a first class level of customer service at all times. If you should wish to make a compliant about our service we have a formal complaints procedure. In the first instance you should contact The Complaints Department at the address shown above. Your complaint will be acknowledged within five business days advising you who is dealing with the complaint and indicating when you may receive an answer. We will provide a formal written response within twenty business days from receipt of the original compliant. If the complaint cannot be resolved within this timescale we will write with an explanation as to the progress and the likely timescale involved. If we are unable to settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Your Insurer also operates a complaints procedure, details of which are in your Policy.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements are available form the FSCS.

Law and Jurisdiction

These terms of business shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English courts.